When all stakeholders- from employees to suppliers, customers to lenders feel comfortable dealing with an organization, it is but natural that it would flourish. Having a set of excellent standard operating procedures is prerequisite for getting ISO certifications.
Standard operating procedures need to evolve continually since technology undergoes rapid change and upgrades.
Hence, a standard operating procedure which got the initial ISO certification would prove inadequate to meet future needs, as your organization grows. Once standard operating procedures are enforced to get ISO , every employee knows what they have to do and how to reach the desired objective. This promotes seamless functioning between various departments of an organization. And over a period of time, these procedures undergo upgrades, improving the overall functioning of the company.
Yes, an ISO certification can help lower attrition that afflicts millions of organizations worldwide. Employee attrition occurs due to several reasons. Among main culprits is lack of job satisfaction, inability to get along with coworkers and lack of appreciation. Seamless operations due to standard operating procedures lowers chances of friction among colleagues on work related issues.
Job satisfaction levels are much higher since the ISO compliant organization follows international standards. Hence, an ISO certification can directly or indirectly benefit your organization by significantly lowering staff attrition. This means the organization spends lesser on recruitment and training while retaining existing talent pool.
This makes it imperative to keep upgrade skills of staff and equip them to meet the challenges of the future. Staff training also plays a pivotal role in ensuring adherence to standard operating practices and seamless operations.
Consequently, an ISO compliant organization develops an excellent talent pool over a period of time. This vast talent is vital when it comes to launching of new products and services, venturing into newer markets and above all, developing future leaders for the organization.
Skills upgrade also prevents staff redundancy. Any business owner and the top executive would definitely know the importance of skills upgrade for any organization. ISO also deals with quality management. Therefore, it prods your organization to strive for perfection. Understandably, no human force can achieve percent perfection.
Striving for quality often helps save a lot of money that would otherwise go waste on futile aspects of any operation.
With the expenditure of an organization under quality management systems of ISO , chances of reckless or unwarranted expenses are highly reduced. Hence, the ratio of overhead expenses per employee drops fairly significantly. Additionally, ISO quality management systems also help lower waste in all spheres of operations. An organization is expected to follow these quality management systems to retain its ISO certification. Hence, the chances of wasting resources reduce vastly.
Discerning jobseekers prefer working for an ISO compliant organization rather than just any employer. Consequently, an ISO compliant employer attracts better candidates whenever a vacancy arises. By improving your emotional intelligence, you can better control how you and those around you react to stressful Persuasive writing generates engagement, motivation and drives action.
Improve your report-writing skills by following Employees with good time management skills are more What is ISO ?
The seven quality management principles are: 1 — Customer focus 2 — Leadership 3 — Engagement of people 4 — Process approach 5 — Improvement 6 — Evidence-based decision making 7 — Relationship management The principles are not ordered by priority. Why should you get ISO certification? Key benefits of ISO Increased revenue: leveraging the reputation of ISO can help you to win more tenders and contracts, whilst increasing efficiency aids customers satisfaction and retention. Improvement of your credibility: when organisations are looking for new suppliers, it is often required to have a QMS based on ISO , particularly for those in the public sector.
Higher operating efficiency: by following industry best-practice and focusing on quality, you can reduce costs. Improved decision-making - you can detect and identify problems in good time, which means that you can quickly take steps to avoid the same mistakes in the future. Greater employee engagement: by improving internal communications, you ensure everyone works to one agenda. Involving employees in designing process improvements makes them happier and more productive. Better process integration: by examining process interactions, you can find efficiency improvements more easily, reduce errors and make cost savings.
A continual improvement culture: this is the third principle of ISO It means that you embed a systematic approach to identifying and exploiting opportunities to improve. Better supplier relationships: using best-practice processes contributes to more efficient supply chains, and certification will signpost these to your suppliers.
Our certification body QMS recommends a simple 3-step process: Gap Analysis A consultant visited our offices to review and document our current processes and procedures, then highlighted any areas that did not meet the requirements of the standard. As valid as marketing benefits are, we need to repeat that ISO was conceived as a tool for companies to improve their operations, and the most important benefits are often operational ie, internal rather than marketing.
The International Organization for Standardization informs us that ISO certification does indeed enhance financial performance, and this is achieved mainly through increased sales. This is perhaps unsurprising after considering the internal benefits discussed above. However, there is more to it. The ISO certification mark is the world's most recognized indicator for quality, providing certified companies with a clear advantage over their competitors. It's for this reason that certified companies miss no opportunity informing potential customers about their credentials.
The ISO Standard requires certified organizations to implement criteria for the selection of their suppliers. While organizations are free to determine their own criteria, a trend has emerged among larger enterprises to stipulate ISO certification as a prerequisite.
Also worth noting here is that many government agencies are increasingly replacing their own quality standards with a requirement for ISO certification. When a supplier is bidding for a contract, it's often a prerequisite to be ISO certified in order to be considered. This is especially true when dealing with government departments. Penetrating new markets is seldom easy, especially if your company or brand is little known outside its country of operation.
Barriers to entry may include uncertainties about your products and services, or doubts about your ability to deliver in accordance with schedules. ISO registration overcomes these and other hurdles by acting as a badge of quality that's respected globally.
It tells potential customers that your company can be trusted and your products or services will be among the best on the market. Equally, the ISO certificate dispels concerns about internal factors such as efficiency, wastage, and ethical employment practices. The ISO certificate is a badge that deserves to be shown off with pride. It increases your company's reputation. We already discussed the resulting increase in sales.
But your reputation can also attract more highly skilled employees, and increase the potential for partnerships or even acquisition. There are countless ways that ISO certification and the cachet it generates can directly and indirectly benefit your organization.
The described benefits of ISO are impressive but for owners and investors it's often only the bottom line that counts. Hence the question if ISO certification with all its benefits really leads to increased profits. Or, in other words, will the internal and marketing benefits outweigh the cost of implementing and maintaining the quality management system? The cost side of the equation is relatively easy to pinpoint as the primary contributors are consultancy, Do-It-Yourself tools and training, the registrar, and the time spent by staff.
Putting a monetary value on the benefits is a greater challenge. And then there is the time factor: what's the value of reaping the benefits starting in, say, 2 months versus 1 year? While the differing circumstances of each company will lead to different answers, these two rules are true in every case:. A simplified ISO system with efficient processes not only minimizes the cost of maintaining it but also tends to amplify the benefits.
A focus on the desired benefits during ISO implementation leads to the best results. In addition, you may refer to ISO for useful guidelines on how to optimize the financial and economic benefits of ISO ISO is the world's most popular quality management system. According to recent data, more than a million organizations worldwide are certified, spanning all sizes across a broad range of industries.
The benefits are numerous and have a profound impact on both company culture and the bottom line. Not every organization is reaping the benefits of ISO certification to the same degree. Much depends on the implementation methods. If you want to know what's involved in implementing the ISO standard, check out our article on the ISO certification process. If you are ready to benefit from ISO and get certified in a meaningful way, consider the following solutions:.
This guided and comprehensive Do-It-Yourself kit enables beginners to set up an efficient ISO system from scratch and quickly achieve certification. Have our experienced consultants do it all for you and get you certified in less than a month.
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